We aim to respond within 24 hours. Include your order ID and a clear description so we can route your request quickly.
1. Contact options
Email support is available at [email protected]. You can also contact Anthony Nguyen on Telegram for general product guidance.
Email support
[email protected]
Best for order lookup, refunds, cancellation requests, technical issues and screenshots.
Telegram
Message Anthony Nguyen on Telegram
Best for quick questions and general product guidance.
We aim to respond within 24 hours. Complex technical investigations, third-party platform issues and payment-provider processing may require additional time, but we will keep you informed when more time is needed.
2. What support covers
Access and setup
Account activation, product access, installation guidance, project setup, source configuration and basic workflow questions.
Scanning and credits
Source scanning, Post Credit counting, duplicate-post handling, scan settings and troubleshooting for missing or delayed results.
Alerts and modules
LeadRadar scheduling, Telegram or email alerts, lead tags, LeadFlow reply drafts, statuses, notes and stale-lead notifications.
Product guidance
How to use intent scores, review AI explanations, work with suggested replies and understand package entitlements.
3. What to include in your request
To help us respond efficiently, please include:
- the name and email used for your BuyerSignal or JVZoo purchase;
- your JVZoo order ID or receipt, if your request concerns billing or access;
- the product or package involved, such as Core, FastPass, ScaleMax, Scale Lite, LeadRadar or LeadFlow;
- a short description of the issue and the steps that led to it;
- your operating system, browser or app version, if relevant; and
- a screenshot or error message with passwords, payment-card numbers and private credentials removed.
Never email a full card number, payment password, authentication code or third-party login credential.
4. Billing, refunds and subscription cancellation
JVZoo handles payment processing, order records and refund execution for BuyerSignal purchases made through its checkout. We can help locate your order, explain the product policy and coordinate a request.
Core and FastPass are covered by the 14-day, 100% refund policy. Credit top-ups are excluded. ScaleMax and Scale Lite cancellation stops future subscription renewals; the checkout and subscription terms determine any refund for the current paid period.
Read the complete Refund Policy or email [email protected] with your order details.
5. What we cannot control
We can help troubleshoot BuyerSignal, but we cannot guarantee or directly control:
- Facebook, Reddit, X, Telegram or other third-party account decisions, content availability or enforcement;
- internet outages, local device problems, browser extensions, operating-system changes or third-party service downtime;
- the accuracy of every source post, AI score, suggested reply or business outcome; or
- the exact time a bank, PayPal, JVZoo or another payment processor displays a refund.
You remain responsible for complying with third-party platform rules and reviewing any AI-assisted output before sending it.
6. Support privacy
When you contact support, we use the information you send to identify your order, respond to the request, troubleshoot the product and improve support. Please send only the minimum information needed. For more details, read the Privacy Policy.
7. Ready to contact us?
Email [email protected] or message Anthony Nguyen on Telegram. We will do our best to respond within 24 hours.